Complaints Process

If you have a concern about an occupational therapist, you should contact COTM by calling 1-204-957-1214 or 1-866-957-1214 (toll free in Manitoba only).

COTM must receive all complaints in writing. Please include:

  1. your name and address

  2. the name of the occupational therapist and

  3. details about the event: the date, time, place and name of any other persons involved.

If necessary, COTM will provide you with information to assist you in filing a complaint.

To file a complaint, please send the above information via email, fax or regular mail:

By email: 

By regular mail:

      The Registrar
      College of Occupational Therapists of Manitoba (COTM)
      7 - 120 Maryland Street
      Winnipeg, Manitoba  CANADA R3G 1L1

By Fax: (204) 775-2340


The COTM Investigation Committee investigates complaints or information that is brought to the attention of COTM. The committee consists of three members appointed by the COTM Council:

one public member,
one COTM council member, and
one COTM member.

For additional complaint process information, please refer to the More Info section of this page.

More Info

For an explanation of the process, refer to Part 6 of The Occupational Therapists Act

To answer the question: What can I expect from my OT? please use the following guiding documents:

COTM Code of Ethics

Essential Competencies of Practice for Occupational Therapists in Canada, 3rd Edition 2011

Practice Guidelines